Privacy of personal information is an important principle of Nu-Vitality Health & Wellness, hereafter referred to as Nu-Vitality. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for Nu-Vitality services that we provide. We also are diligent at being open and transparent as to how we handle personal information. This document describes our privacy policies.
1.2 Effective Date and Revisions
1.3 Personal Information
Personal information includes any factual or subjective information, recorded or not, about an
identifiable individual. This includes information in any form, such as:
Personal information does not include the name, title, business address or telephone number of an employee of an organization and thus is not protected by privacy legislation nor covered by this policy.
- Age, name, ethnic origin, sexual orientation, or blood type
- Anthropometric measurements including weight, body fat, waist and hip circumference
- Medical records, health conditions or concerns
- Opinions, evaluations, comments, social status, or disciplinary actions; and
- Intentions (for example, to change jobs).
1.4 About Nu-Vitality
Nu-Vitality was established in 1998 to educate employees at organizations and corporations about healthy eating practices.
The purpose of this document is to outline the policies in effect that govern Nu-Vitality's collection, storage, retention, use and disclosure of personal information. These rules are in place to protect Nu-Vitality, our participants, clients, and consultants. Failure to comply with this policy exposes Nu-Vitality to a breach of confidentiality resulting in potential legal liability and loss of confidence.
This policy applies to the staff and volunteers and to contractors and consultants that may provide services to Nu-Vitality on occasion.
4.1 We Collect Personal Information:
The collection of personal information is limited to that which is necessary for our purposes.
Nu-Vitality collects and uses personal information for new clients and for maintaining a list of group program participants.
This allows us to monitor progress and results, participation and retention rates.
Nu-Vitality uses and discloses personal information only for purposes for which we have consent (implied or written), or as required by law. If requested, Nu-Vitality discloses our participants' names to the organization contracting Nu-Vitality for invoicing purposes.
Nu-Vitality endeavours to maintain accurate and up-to date records.
4.2 We Protect Personal Information:
We understand the importance of protecting personal information. For that reason, we have taken the following steps:
- Paper copy is kept in a locked file cabinet/and or locked office, in a supervised area.
- Passwords are used on computers to protect electronic data, in a supervised area.
- Paper information is transmitted through sealed, addressed envelopes or boxes by postal service or in person.
- Our web-site is protected by security safeguards appropriate to the sensitivity of the information with the proper firewalls and virus protection in place.
- Verbal personal information is collected and used in such a manner that the information is not overheard by persons other than the staff.
- External consultants and agencies with access to personal information must enter into privacy agreements with us.
4.3. We Retain and Destroy Personal Information Records:
We need to retain personal information for some time to ensure that we can answer any questions you might have about the services we provided to you and for our own accountability to external regulatory bodies.
In compliance with the requirements of other legislation, we keep our participants' and clients' files and records for 10 years. We keep any personal information relating to our general correspondence (i.e. email correspondence, seminar materials, informational handouts and marketing activities) for about 12 months after a seminar, client consultation or marketing activity is completed. You may ask us, in writing, to restrict our uses and disclosures of your personal information at any time. We will discontinue to use or to disclose your personal information after a written revocation of your implied or informed consent is received, unless we have already acted in reliance upon this consent, or as directed by legal requirements.
We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when hardware is discarded, we ensure that information on the hard drive is destroyed.
4.4. You Can Look At Your Information:
Upon request, you have the right to see what personal information we hold about you. We will need to confirm your identity, if we do not know you, before providing you with this access. We may ask you to put your request in writing. If, for legal reasons, we cannot give you access, we will notify you within 30 days, and provide the reason, as best we can, why we cannot give you access. If you believe there is a mistake in the information we have about you, you have the right to ask for it to be corrected. We may ask you to provide documentation that our files are incorrect. Where a mistake has been made, we will make the correction.
4.5. Do You Have A Question?
Our Privacy Officer, Lisa Tsakos-Trepanier, can be reached to answer any questions or concerns you might have at:
Nu-Vitality Health & Wellness
604-797 Don Mills Road
Toronto, Ontario, Canada, M3C 1V1
Phone: 416.821.2759 Fax: 416.551.1786
Web site: www.nu-vitality.com | Email: firstname.lastname@example.org
If you wish to make a formal complaint about our privacy practices or the application of those practices, you may make it in writing to our Privacy Officer, who will acknowledge receipt of your complaint; ensure that it is investigated promptly and that you are provided with a formal decision and explanation in writing.
Any found to have violated this policy may be subject to disciplinary action, up to and including termination. Use of any personal information in the possession of or under the control of Nu-Vitality for illegal activity is grounds for immediate dismissal of office, and we will cooperate with any legitimate law enforcement activity.
6.0 Further Information
This policy is made under the Personal Information Protection and Electronic Documents Act. That is a complex Act and provides some additional exceptions to the privacy principles that are too detailed to set out here.
For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:
112 KENT STREET, PLACE DE VILLE, TOWER B, 3RD FLOOR | OTTAWA, ONTARIO | K1A 1H3
PHONE (613) 995-8210 | TOLL-FREE 1-800-282-1376
FAX (613) 947-6850 | TTY (613) 992-9190
WEB SITE: www.privcom.gc.ca